This privacy policy describes how we manage, collect and use your personal information on caluckycasino.com
This privacy policy ("Privacy Policy") describes how we manage, collect and use your personal information on caluckycasino.com ("the Site") provided by Ellipse Entertainment Limited of St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands ("Ellipse", "we", "our" or "us"). The Site and the services are being offered by Ellipse as part of the open and regulated iGaming market conducted and managed by iGaming Ontario (www.igamingontario.ca/en).
In the course of providing the services (i) Ellipse collects, uses and discloses personal information on behalf of and as agent to iGaming Ontario; (ii) Ellipse collects personal information in accordance with the Freedom of Information and Protection of privacy Act ("FIPPA") and other applicable privacy laws, and under the authority of Ontario Regulation 722/21 made under the Alcohol and Gaming Commission of Ontario Act, and the operating agreement entered into between Ellipse and iGaming Ontario.
Ellipse provides services on the Site through various software and/or platforms (collectively referred as "Platforms"):
For the purposes of this Privacy Policy references to the "Site" include any Platforms that we use to provide services to you.
Personal Information means information about an identifiable individual and includes any information that constitutes personal information within the meaning of FIPPA and other applicable privacy laws.
You are under no obligation to provide Personal Information to us. However, we need certain Personal Information about you in order to provide our products and services (for example, in order for you to register your account or to play the games on our Site) and you might not be able to obtain certain services if you do not provide the information required for those services.
In addition, we need certain Personal Information to fulfil our legal and regulatory obligations (including anti-money laundering requirements, responsible gaming requirements and in order to comply with the conditions of our regulatory licenses to offer the services on the Site).
We will automatically collect information from you each time you visit or otherwise use the site. This includes:
We may collect Personal Information about you from other sources (e.g. third party service providers), such as information about your credit history from credit agencies and other financial information that is relevant to the provision of our products and services as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
We use and share Personal Information for the following purposes:
We may also use other types of information for the purposes of monitoring Site usage in order to help us develop the Site and the services.
We do not sell or share your Personal Information with third parties ("Recipients") except as described in this Privacy Policy. Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
We may share your Personal Information with any of the following Recipients:
As a gambling operator, we are subject to strict legal and regulatory obligations to ensure you can use our Site. Because of this, we may share your Personal Information with certain third party service providers (such as credit reference agencies, fraud prevention agencies, payment service providers, banks, financial institutions and similar third parties) that are also "data controllers" in respect of the Personal Information about you that is held by them.
We collect, use and share your Personal Information where such information is essential in order to set up, manage and operate your account, verify your identity, and process payments to and from you and generally to provide access to the Site and to provide our services, to you.
In some circumstances, we are legally required to collect, use and share your Personal Information. For example, in connection with the prevention, detection or investigation of a crime or fraud, or where we are obliged to do so by the terms of our regulatory licenses. Where we process your Personal Information in order to comply with our legal obligations, we may need to retain such information, even after you have closed your account with us, in order to demonstrate that we have complied with our legal obligations.
We collect, use and share your Personal Information where such processing is necessary for our legitimate business interests, unless we determine that those interests are overridden by your interests or your fundamental rights and freedoms. For example, we have legitimate interests in delivering personalized content to you and in generally improving the Site and our services. You have the right to object to our use of your Personal Information in circumstances where it is processed on the basis of our legitimate interests. However, you should note that we may continue to process your Personal Information, despite your objection, where we consider that there are compelling legitimate grounds to do so, or where we need to process your Personal Information in connection with any legal claims, or where we have another lawful basis for processing your Personal Information.
We collect, use and share your Personal Information for the purpose of sending direct marketing to you, where we have your consent to do so. You may at any time object to further marketing by checking and updating your contact details within your account or selecting the "unsubscribe" link at the end of all our marketing and promotional communications to you, or by sending us an email to [email protected]. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
The Group operates globally and the Personal Information that we collect may be transferred to, and stored at, a destination outside of Ontario that may not be subject to equivalent data protection laws. As Ellipse operates from Alderney your Personal Information will be processed outside of Ontario.
We may also transfer your personal information outside of Ontario:
Where we transfer Personal Information from Ontario to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. Please contact us if you require further information.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We take cyber-security very seriously, not only to protect us, but also our clients and their data. We implement different layers of physical and technological controls to prevent unauthorised access and to ensure data security, integrity and privacy. Controls include, but are not limited to:
In the event of any incident involving your personal information, we will investigate the nature of the incident in line with our data protection procedures. Where required we will notify relevant individuals or organizations within the applicable time period and in compliance with applicable law. We will notify iGO within 24 hours of becoming aware of any material breach of Personal Information and aid iGO with any investigation or breach management and resolution procedure and will notify applicable parties of the relevant results.
Where required to do so we will cooperate fully with any relevant authorities in the management, handling, and investigation of any incident and will report any breach of Personal Information to the relevant regulatory authorities within the time period mandated by applicable law.
The Site may, from time to time, contain links to external sites. You should read these external sites' privacy policies, as we are not responsible for and have no control over information that is submitted to, or collected by, these sites when you visit them.
We may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to our users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and avoid posting any Personal Information if you are not content that it should be publically available.
The services provided by us on the Site are not designed for or directed at persons under the age of 19 ("Legally of Age"). If you are not Legally of Age, you should not use the Site, attempt to open an account, or otherwise provide any Personal Information to us.
In the event that we become aware that a user who is not Legally of Age has provided any Personal information to us, then we may delete such information to the extent we are not under a legal requirement to process it.
If a parent or guardian becomes aware that his or her child under the age of 19 has provided us with personal information, the parent or guardian may contact us at the details set out below in the "How to Contact Us" section to have such personal information deleted.
We retain Personal Information for as long as we reasonably require it for our legal and business purposes. However, subject to us not having a legal or regulatory requirement, or a risk management reason for retaining your Personal Information for longer periods, your Personal Information will be retained for no longer than 7 years after your business relationship with us ends.
We may also retain aggregate anonymised information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from anonymised information that has been retained for these purposes.
You can ask us:
We welcome your views about the Site and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail [email protected] to our customer services department or via the live help facility.
Alternatively, you can contact our Privacy Officer by sending an email to: [email protected].
If you are not satisfied with how we manage your Personal Information, you have the right to make a complaint following our complaints process which can be found at: T&Cs
This Privacy Policy communicates our current data collection and usage practices. We will from time to time review and revise these practices. We will post any changes to this Privacy Policy on the Site. Please refer to this Privacy Policy on a regular basis. If we make material changes to this Privacy Policy, we will notify you of those changes before they take effect either through the Site or by sending you a notification. This Privacy Policy is version 6 and was last updated on 2023-11-09.